Get Peace of Mind Managing Maintenance

✔️ Set a budget for maintenance requests & approve over-budget quotes
✔️ Add your trusted service providers to the account & the coordinator will call them on your behalf!
✔️ Let someone else deal with scheduling repairs, saving you time!
✔️ Rest easy knowing your repairs are covered by a $1,000,000 insurance policy

⭐ For a limited time, get your first 30 days of maintenance coordination free ⭐

Results That Raise The Bar

When you opt-in to maintenance coordination services, tenants can then submit maintenance requests through call or text on a dedicated line. The dedicated line screens and troubleshoots maintenance requests before sending a contractor. Landlords set rules around the price of repairs and are kept informed every step of the way.

What Maintenance Coordination Looks Like In Action!

  • View a timeline of activity on all maintenance requests
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  • In the RentRedi maintenance request page, view the status for each maintenance request
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  • Status requests are notified to tenants, automatically
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  • If a maintenance request goes over your hard budget, Latchel will reach out to you directly

Take a Break From Maintenance

Already have an account? Add maintenance coordination to an existing property

1. Create a new maintenance request in your RentRedi account

2. Select “Add Maintenance Coordination” from the left-hand menu.

3. Select the service best fit for your property

4. Sign up for service and add payment all within RentRedi

5. Forget about managing maintenance requests!

  Try our landlord software.

FAQ

This is a hard question to answer because we have hundreds of flows with thousands of questions! High level, we walk tenants through checking GFI switches, breakers, plugs, shut off valves, pilots, reset buttons, surface level drain issues, obvious aerator blockages, thermostat batteries, filters, etc. Essentially anything that doesn’t require the tenant to pull out a tool set, we’ll troubleshoot with them!

We use all local, licensed service providers. Landlords can expect to pay the service providers market rate. Based on average market rates, you can expect pricing around the following price points:
– Handyman: $40-70/hr
– Plumbing: $70-100/hr
– Electrician: $70-120/hr
– HVAC: $70-100/hr
Any emergency or midnight dispatches could be up to 2x higher based on your city.

Yes! With our maintenance coordination partner Latchel, landlords & Property Managers can set up preferred vendors who will get first crack at accepting a job. Latchel would need a list of vendors and their contact information to be provided to their customer success team.

Our maintenance coordination partner Latchel looks at a variety of things to screen vendors. In an emergency situation availability is the most important factor, then they go based on payment methods, online reviews, size and capability, and ability to answer our contact attempts. Latchel asks screener questions about insurance, but cant do much if we are provided with false info. A preference is given to vendors who are able to sign up with the Latchel network directly and want continued work.

Just Signed Up? Add maintenance coordination to a new property

1. Create a new property from your RentRedi dashboard

2. After entering in property details, you’ll be prompted to select a maintenance coordination service best for your property

3. Sign up for service and add payment all within RentRedi

4. Forget about managing maintenance requests!

  Try our landlord software.

Pricing

All plans are month to month, no long term contracts.

Watch The Demo Video

More FAQ

What Does Maintenance Coordination Mean?

RentRedi has partnered with a company called Latchel, to allow our landlords to hand over managing maintenance requests from tenants to their service. With Maintenance Coordination, you are handing off managing calls/texts from tenants, finding a service professional to come to the house, and scheduling the repair. With maintenance coordination, someone will manage calls from your tenants on your behalf, troubleshoot the issue (solving 20% of all calls!), find a service professional (from your trusted list of providers or a highly rated pro in the area), schedule repairs, and follow-up to make sure everything is working.

Who & What is Latchel?

Latchel is hands-off maintenance support for your tenants. They typically work with landlords with 200+ units, but through their unique partnership with RentRedi was can offer this service to all RentRedi landlords. Latchel has over 65,000 units using their services, you are in good hands!

TLDR; Latchel handles your tenant’s maintenance issues so you don’t have to worry about it, and they are really good at it.

How Does It Work?

When you opt-in to maintenance coordination services, tenants submit maintenance requests through call or text on a dedicated line. The dedicated line screens and troubleshoots maintenance requests before sending a contractor. Landlords set rules around the price of repairs and are kept informed every step of the way.

All terms are month to month, no long term contracts.

What Does It Cost?

You can get full service or emergency 24/7 services.

Can I add my own contractors?

Yes! Email them to team@latchel.com and Latchel, the maintenance coordination provider, will add your preferred vendors to their system.

What if I already have an on-call person?

Don’t get caught in a bad situation where your on-call person misses an emergency call that causes property damage. Latchel, the maintenance coordination provider, has a fully staffed call center with the process and technology needed to successfully dispatch when there is an emergency. Latchel protects property investments from damage and liability.

What qualifies as an emergency issue?

As a rule of thumb, anything that can cause property damage or is a tenant habitability issue. Latchel, the maintenance coordination provider, has set emergency protocols to meet legal requirements in all 50 states. See their specific emergency criteria below.

  • Leaks that can cause property damage. This includes roofing leaks, lawn/sprinkler leaks, toilet leaks, and overflows, sink leaks, and HVAC leaks.
  • No functioning toilets in the house.
  • Sewage backups or sewage on-premises.
  • Water issues like no water, dirty water, or no hot water.
  • No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)
  • No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present.)
  • Security and safety issues (broken windows, broken/open doors).
  • Cars blocked in by broken community gates.
  • Electrical outages (not caused by the power company) and loss of power to medical equipment.
  • Life-threatening emergencies like gas leaks, carbon monoxide leaks, and fires are directed to 911.

How do you control costs and protect budget limits?

You choose your budget limits and Latchel, the maintenance coordination provider, enforces them. If any work will be over budget, they escalate to you (or someone else that you designate) to get approval.

Who will be troubleshooting and dispatching my maintenance calls?

An experienced property manager or contractor troubleshoots and dispatches your work. Everyone on Latchel’s troubleshooting team has at least 2 years of experience in property management and maintenance. Many of Latchel’s employees come from a general contracting background. They understand maintenance and know a good priced contractor from a bad one.

What happens when my tenant calls in?

Get a full deep dive into Latchel’s process here.

Can I see a demonstration?

Get a live demo, right now, by going here.

What is the cost to add Latchel, RentRedi’s maintenance coordination provider?

We offer two maintenance coordination plans from Latchel: 24/7 Emergency Service ($25/mo + $4/mo per unit) and Fully Coordination service ($25/mo + $12/mo per unit).

How Do I Add Latchel?

Watch a video or read detailed instructions here

Does RentRedi reserve rates for contractors for submitted maintenance requests?

RentRedi does not have a reserved rate for each contractor. Latchel negotiates with contractors on your behalf, while staying within the soft and hard limits you set when setting up your account!

Additional resources:

Latchel Help Center

RentRedi vs Property Manager