Danny Hehir

Danny Hehir leads Sales and Support at RentRedi, overseeing a 34-person team spanning both functions. Under his leadership the team doubled sales output and boosted customer retention by nearly 50 percent.

Those two divisions carry a specific promise, and it is a practical one. RentRedi commits to live phone and chat support, so a landlord chasing a late payment or a tenant stuck part-way through an application reaches a person rather than a bot or a runaround, and Danny's team is the reason that holds. What it saves a landlord is time and a stalled month: a rent collection or a screening that would otherwise sit until someone works out who to ask. It works hand in hand with engineering, too. RentRedi's technical support function sits inside the engineering organization specifically to bridge Danny's team and the engineers who ship fixes, which is what turns a support call into a repair rather than a workaround.

He is a neuroscience major turned business leader, and combines data-driven insight with empathy. A New York native, he is into rock climbing, weightlifting, the New York Jets, and his rescue dog, Choco.

What Danny is known for

Treating support as a growth function. Retention and sales are run by the same team on purpose, so the people who sell the platform are accountable for whether customers stay.