Writing a Tenant Welcome Letter for Your Rental Property

According to a OnePoll study reported by Fox News, 45% of people think that moving to a new apartment is stressful. Moving also comes with a bit of anxiety about what the new neighborhood would feel like. As a landlord, you can make the experience a bit more bearable by greeting tenants with a warm welcome letter.

A well-written welcome letter can set the pace for a positive experience. When crafting your letter you want to strike the balance between being welcoming, helpful, and professional. 

Keep reading to learn the essentials of writing impressionable tenant welcome letters.

Why landlords should send tenant welcome letters

As a landlord, it’s crucial that you send welcome letters to tenants for various reasons. Firstly, a welcome letter creates a positive atmosphere, making tenants feel valued and comfortable when they move in.

Additionally, the welcome letter is your chance to share essential property details and remind tenants of the initial terms in the tenancy agreement, preventing future misunderstandings or disputes.

The welcome letter also serves as a useful reference, providing easy access to key information like contact details, emergency procedures, and specific property rules. Overall, it’s a practical tool that promotes a smooth and harmonious relationship between landlords and tenants from the beginning.

Top 10 things to include in your tenant welcome letter

Now that we’ve seen why welcome letters for tenants are important, let’s take a detailed look at 10 important things they should contain.

Warm greeting

Start your welcome letter with a friendly greeting to make your new tenants feel welcome. Express your excitement about having them as part of the neighborhood, adding a personal touch to show your genuine enthusiasm. 

Keep the greeting simple and avoid buzzwords that may make your greeting seem forced or not genuine. Something as straightforward as “We’re delighted to have you join our community of residents” sounds good enough. Here’s another example below:


Opening with a warm greeting establishes a positive tone, not just as a formality but as a sincere expression of hospitality. You could also let them know that you’re ready to assist them with specific needs they may have as they settle in.

Contact information

Another essential inclusion in your welcome letters for tenants is your contact info. This ensures your new tenants feel confident in reaching out for any questions or concerns. Be thorough by providing multiple ways to contact you, including phone numbers, email addresses, business hours, and your preferred communication methods. 

It’s also helpful to share contact details for property managers, maintenance personnel, and other relevant officials. This not only communicates your openness to building a positive relationship but also assures your tenants that assistance is readily available when needed.

Property details

Provide a brief overview of the property. Mention any unique aspects that make the property special. Are there extra features like swimming pools, laundry facilities, gardens and so on? You should include this in your letter. If there is any built-in equipment or certain things that need a professional setup, don’t hesitate to let your tenants know in the welcome letter. Indicate the property address too.

You can also share some details about the property’s neighborhood, for instance, what’s the nearest grocery store? Is there a school around? Or a car wash? This neighborhood guidance can prove very helpful to your new tenant.

Lease terms

Even if you already did that before, go over the lease terms again. Clearly state the lease duration, including a precise timeline. Be explicit about the rent amount so there is no confusion about the financial expectations. 

Communicate due dates and possible penalties so that your tenant can stay on track with payments. See the example in the welcome letter template below:


You may also advise tenants on how to avoid late payments or penalties. Encourage them to reach out to you or the property management if they have trouble paying on time and want to discuss an extension. 

Rent payment instructions

Guide your tenants smoothly through the methods of payments. Break it down for them – what are the acceptable payment methods? Be it checks, online transfers, or any other options, lay them out clearly. Here’s an example:


To add a touch of modern convenience, share information about online portals or apps designed for easy monthly rent transactions. The goal here is to empower your tenants with straightforward instructions so that paying rent is a seamless experience.

Security deposit

Explaining the ins and outs of the security deposit demonstrates your commitment to transparency. 

Typical security deposit details to share include the amounts, conditions for the return of deposits made, and potential deductions. For instance, what sum of money will be deducted if a certain fixture is destroyed? 

Emergency contacts

In times of routine maintenance or urgent situations, having the right contacts is crucial. Listing emergency numbers for various issues, from plumbing to electrical faults, is one way to show that you are committed to your tenant’s safety and well-being. 

Feel free to throw in recommendations for periodic maintenance so the tenants can avoid frequent emergencies.

Move-in checklist

A comprehensive move-in checklist guides tenants through essential tasks, ensuring they have a smooth transition.

From checking utilities to noting any existing damages, this detailed guide minimizes potential disputes at the end of the lease, promoting a stress-free move-in experience.

Important Policies

Every community thrives on correct expectations. So, you should also include a list of property rules such as parking rules, trash collection, preferred utility companies, renters insurance, or parking guidelines.

Highlighting important policies ensures that tenants understand and adhere to community standards. It’ll also help to foster an environment where everyone can respectfully enjoy their space.

Tenant responsibilities

Finally, you want to communicate the responsibilities that your tenants have. Whether it’s routine maintenance of installed equipment, reporting issues promptly, appropriately disposing of trash, screening pets, or informing you about any changes in contact information. 


Outlining responsibilities gives tenants the awareness of what’s expected of them which can help to maintain a cooperative relationship in your neighborhood.

What is the ideal time for sending a welcome letter to new tenants

The ideal time to send a welcome letter to new tenants is typically shortly after they have signed the lease agreement. This may be just before or on the day they move in. It’s considerate to time it so the tenants receive the letter when they are likely to be focusing on the details of moving and settling into their new home. 

Sending the welcome letter in advance also allows tenants to be well-prepared for their move.  For instance, they’ll know the rules about pets or renovations so they won’t make any mistakes or deal with any form of awkwardness.

How to send a welcome letter to a new tenant

Sending welcome letters to new tenants can be done through various channels. If your tenant is comfortable with electronic communication, sending the welcome letter via email is a quick and efficient option. For a more traditional approach, you can mail a printed copy of the welcome letter to the tenant, or leave it at the door of the new apartment. 

When sending tenant welcome letters, ensure that you have the correct email address or mailing address. Typically, you would have collected them during the leasing process. You can also use an email lookup tool to verify that you have the right email address.

After sending the letter, you can follow up with a quick message to confirm that they received your letter.

 4 Tips for writing an impressive tenant welcome letter

The first rule of writing impressive welcome letters for tenants is to make them pleasant, warm, and polite. Remember that you want to help them settle in on a friendly note. 

Other tips for writing an impressive tenant welcome letter include:

Maintain a professional tone 

Keep the tone of your welcome letter professional and courteous. While you want to convey warmth, remember that you’re sending a formal letter. It’s essential to strike a good balance between being friendly and professional so that your landlord-tenant relationship starts on a respectful note.

Avoid typographical errors

Thoroughly proofread your welcome letter to eliminate any typographical errors or grammatical mistakes. A well-written letter reflects attention to detail and professionalism. 

Consider using spelling and grammar check tools like Grammarly to catch any overlooked errors. You can also have someone else look through and give you feedback if you have drafted the letter yourself.

Timing is everything

If you’re using an email, it’s best to send the letter during the day or at the peak hours of the morning. This is more advisable than sending the letter late at night when they are more likely to miss it. 

If you are sending a physical letter, keep in mind that standard mail takes around 3 to 4 days to be delivered. So, send the mail early enough so the letter is delivered on the day you want the tenant to receive it.

Focus on essential information

Finally, keep the welcome letter concise and focus on essential information. Cover key details such as contact information, property specifics, lease terms, and important policies. 

Be mindful not to overwhelm the tenant with excessive details. A well-organized and to-the-point letter ensures that the tenant can quickly grasp the necessary information.

In closing

We’ve established that a tenant welcome letter is important to have, not just for making new tenants feel welcome but also for laying down some important ground rules. Let’s quickly recap some key details to include in your tenant welcome letters.

Start with a warm greeting to ease them into the rest of the letter. Include your contact information, property details, lease terms, rent payment instructions, security deposit details, and emergency contacts. Also add the move-in checklist, important policies, and tenant responsibilities. It’s best to send the welcome letter just before the tenants move in so they know what to look out for. 

To improve the quality of your letter, check for typos and only include relevant information. Remember to keep the letter professional too.

That’s about it. Now, go ahead and apply these tips as you create welcome letters for your new tenants. Good luck!

Author’s Bio

Owen Baker is a content marketer for Voila Norbert, an online email verification tool. He has spent most of the last decade working online for a range of marketing companies. When he’s not busy writing, you can find him in the kitchen mastering new dishes.