RentRedi has partnered with a company called Latchel, to allow our landlords to hand over managing maintenance requests from tenants to their service. With Premium Maintenance, you are handing off managing calls/texts from tenants, finding a service professional to come to the house, and scheduling the repair. With premium maintenance, someone will manage calls from your tenants on your behalf, troubleshoot the issue (solving 20% of all calls!), find a service professional (from your trusted list of providers or a highly rated pro in the area), schedule repairs, and follow-up to make sure everything is working.

Latchel is hands-off maintenance support for your tenants. They typically work with landlords with 200+ units, but through their unique partnership with RentRedi was can offer this service to all RentRedi landlords. Latchel has over 65,000 units using their services, you are in good hands!

Latchel handles your tenant’s maintenance issues so you don’t have to worry about it, and they are really good at it.

When you opt-in to premium maintenance services, tenants submit maintenance requests through call or text on a dedicated line. The dedicated line screens and troubleshoots maintenance requests before sending a contractor. Landlords set rules around the price of repairs and are kept informed every step of the way.

All terms are month to month, no long term contracts.

You can get 24/7 Full Maintenance services ($25/mo per unit) or 24/7 Emergency-Only Maintenance services ($15/mo per unit).

Latchel is able to service anywhere in the US! 😊

In many cases, they already have vetted vendor relationships. However, if they don’t already have a vendor in your location, they will find vendors in that area when a maintenance request comes through.

Additionally, if you have your own preferred contractors, you can add them into Latchel’s system so they are notified of maintenance requests. 🙌

If you have maintenance personnel, vendors, or service technicians you’d like Latchel to coordinate repairs with, you can add them to your Latchel network from RentRedi! Read more.

You can add your own personnel to Latchel! If you have maintenance personnel, vendors, or service technicians you’d like Latchel to coordinate repairs with, you can add them to your Latchel network from RentRedi! Read more.

As a rule of thumb, anything that can cause property damage or is a tenant habitability issue. Latchel, the premium maintenance provider, has set emergency protocols to meet legal requirements in all 50 states. See their specific emergency criteria below.

• Leaks that can cause property damage. This includes roofing leaks, lawn/sprinkler leaks, toilet leaks, and overflows, sink leaks, and HVAC leaks.
• No functioning toilets in the house.
• Sewage backups or sewage on-premises.
• Water issues like no water, dirty water, or no hot water.
• No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)
• No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present.)
• Security and safety issues (broken windows, broken/open doors).
• Cars blocked in by broken community gates.
• Electrical outages (not caused by the power company) and loss of power to medical equipment.
• Life-threatening emergencies like gas leaks, carbon monoxide leaks, and fires are directed to 911.

You choose your budget limits and Latchel, the premium maintenance provider, enforces them. If any work will be over budget, they escalate to you (or someone else that you designate) to get approval.

An experienced property manager or contractor troubleshoots and dispatches your work. Everyone on Latchel’s troubleshooting team has at least 2 years of experience in property management and maintenance. Many of Latchel’s employees come from a general contracting background. They understand maintenance and know a good priced contractor from a bad one.

We offer two premium maintenance plans from Latchel: 24/7 Emergency Service ($15/mo per unit) and Full Coordination service ($25/mo per unit).

Watch a video or read detailed instructions here. 

RentRedi does not have a reserved rate for each contractor. Latchel negotiates with contractors on your behalf, while staying within the soft and hard limits you set when setting up your account!

This is a hard question to answer because we have hundreds of flows with thousands of questions! High level, we walk tenants through checking GFI switches, breakers, plugs, shut off valves, pilots, reset buttons, surface level drain issues, obvious aerator blockages, thermostat batteries, filters, etc. Essentially anything that doesn’t require the tenant to pull out a tool set, we’ll troubleshoot with them!

We use all local, licensed service providers. Landlords can expect to pay the service providers market rate. Based on average market rates, you can expect pricing around the following price points:
– Handyman: $40-70/hr
– Plumbing: $70-100/hr
– Electrician: $70-120/hr
– HVAC: $70-100/hr
Any emergency or midnight dispatches could be up to 2x higher based on your city.

Yes! With our premium maintenance partner Latchel, landlords & Property Managers can set up preferred vendors who will get first crack at accepting a job. Latchel would need a list of vendors and their contact information to be provided to their customer success team.

Our premium maintenance partner Latchel looks at a variety of things to screen vendors. In an emergency situation availability is the most important factor, then they go based on payment methods, online reviews, size and capability, and ability to answer our contact attempts. Latchel asks screener questions about insurance, but cant do much if we are provided with false info. A preference is given to vendors who are able to sign up with the Latchel network directly and want continued work.