Rental Security: Safe Package Deliveries for Tenants Are Priority

In 2024, an estimated 120.5 million packages were stolen across the U.S. According to SafeWise’s report on Worst Metro Cities for Package Theft for 2024, 73% of survey respondents reported at least one stolen delivery within the past year.

As online shopping surged in the post-2020 era, so did the opportunities for package theft in rental communities.

A separate survey by C+R Research found that one in seven Americans experienced package theft in 2022, with the average stolen item valued at $122.

For renters in multi-unit buildings without secure package storage or concierge services, this has become more than a minor inconvenience. With everything from groceries and medications to high-cost electronics being delivered to doorsteps, it’s time for landlords and property managers to recognise package security in rentals as a non-negotiable amenity to attract long-term tenants.

This article explores why tenants now demand safe package deliveries, the security features they actively look for, and how tenants and landlords can implement practical and cost-effective solutions to prevent theft.

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Why Safe Package Deliveries for Tenants are Important

Online shopping is never slowing down. According to a report published by Statista, U.S. e-commerce sales are expected to generate $1.3 trillion in 2025, which means more and more packages are delivered to rentals all over the country. 

Most often, packages are left in unsecured lobbies, doorsteps, or mailrooms of apartment complexes. As couriers often struggle to move past gated communities, and residents are not always available to receive the packages. As a result, over time, the packages can simply get lost or stolen from a non-secure location placement. 

But why? Storage is inadequate, and the little space that we have leads to clutter and confusion among tenants. 

These seemingly small logistical issues have a large impact on renter behavior. Thus, it is in the best interest of property managers and renters to work together to prevent porch theft and ensure the safe delivery of all packages.

All-in-one property management software for landlords can help you in this regard. You can send out communications to tenants to let them know where they can safely have packages delivered in their rental.

Top Security Features Renters Look for

Renters today expect more than just locked doors; they want effective systems that protect their deliveries and give them some peace of mind. These are the top features tenants value when it comes to package security:

1. Clear communication

Communication between residents and property management is important for the management of package security. Landlords or property managers need to inform residents about security measures that are already available, like video surveillance systems or delivery lockboxes, and advise them on their effective use. Clear instructions and regular updates can reduce the risks of theft significantly.

2. Involvement of local law enforcement

Prompt response from local law enforcement enhances security. Property managers who share information about the trends in package theft help develop targeted strategies to address the issue. When law enforcement is involved in security meetings and briefings, they can offer insights into the matter and reassure residents. This consequently improves the security of the rental property.

3. Collaboration with delivery companies

Delivery companies like USPS offer an alternative delivery option. To minimize the threat of theft, they use secure package lockers that are located outside your apartment buildings. Only residents of that particular apartment building have the unique access code to get their package. They are also ready to cooperate with tenants to schedule the delivery time according to their availability.

4. Visible surveillance

Surveillance cameras are one of the best deterrents to theft. Strategically placed CCTV systems around mailrooms and delivery areas will not only discourage theft but also provide evidence if any incidents occur.

5. Secure package rooms and delivery lockboxes

Secure package rooms are an alternative to smart lockers for buildings that lack the infrastructure. These rooms should be access-controlled by PINs or apps and under video surveillance. 

Don’t let package theft ruin your property’s reputation. Partner with RentRedi and create safer and more efficient rental communities when you’re able to communicate directly with tenants and work together for potential solutions to maximize safe package delivery.

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How Renters Can Protect Their Packages

While landlords and property managers play a crucial role in safe package deliveries, renters also have a personal responsibility to safeguard their packages. Fortunately, there are several simple and effective steps tenants can take to reduce the risk of parcel theft.

1. Pick up packages in person

Home deliveries have become the norm today. And since we have gotten so comfortable with home deliveries, picking up packages in person seems alien to us. But the post office is the most secure option available at our disposal. Amazon Hub, FedEx store, or UPS Access Point can also be considered.

2. Use signature confirmation

When a package is delivered, a simple signature can ensure that it has been collected. Instead of lying unattended somewhere in the lobby or hallway, it will be taken back to their delivery hub, in case the signature is not done. Major delivery services, such as USPS, UPS, FedEx, and Amazon, offer signature confirmation for a small fee, and this allows renters peace of mind that their package is delivered to the right person.

3. Ask a neighbor for help

If you live with neighbors who are trustworthy, ask them to receive your package and bring it to their house while you are at work. However, be mindful of your neighbor’s time and do not leave your package beyond a short amount of time.

Final Thoughts

Package theft is no longer a rare occurrence but a recurring reality in rental communities, and both renters and landlords are facing the consequences. By treating package security as a shared responsibility, communities can reduce theft and offer the kind of convenience that today’s renters are willing to stay for.

Before ordering more stuff, choose a trustworthy delivery company to keep your delivered goods safe and secure, and avoid another loss. But more importantly, start a conversation with your landlord, your neighbours, and your delivery partners.

Safety is a shared priority that benefits everyone. Today, a minor package might get lost, but in the long run, many packages are getting stolen, and people are losing their hard-earned money silently.

Request a demo for RentRedi today and give your rental property the security it deserves.